Customer Service Support Manager (Agricultural Products)

Looking for a challenging career that offers excitement and professional development?  Then Topcon Positioning Systems, Inc. (TPS) may have an opportunity for you.  TPS is the world leader in providing innovative precision positioning systems for construction, surveying, mining and agricultural application. We currently have an opening for a North America Customer Service Support Manager in Olathe, Kansas. 

Job Description

• Oversee the day to day management of the North American AG Support department
• Provide service and support to customers and the company service department on matters relating operating and setting up the range of Precision Agriculture equipment.
• Dispense Service Bulletins as required.
• Ensure that support procedures are adhered to.
• Work closely with Global Service and Support Manager
• Visit customer in field to get resolution to problems as required.
• Work closely with Sales and Marketing staff to provide service to dealers.
• Phone response to dealer questions and queries.
• Ensuring that dealers are responded to within working hours.
• Provide Dealer and OEM sales and support training in Topcon Products as required. 
• Attend and manage field days and training events for Topcon products including marketing and advertising.
• Resolve customer complaints and queries.
• When necessary co-ordinate appropriate technical support to provide advanced or specialised training in Topcon Products when this is required.
• Work with and communicate with Topcon’s technical support, sales support, production, engineering, R & D and other departments on issues affecting our ability to deliver field support to end users and dealers.
• Conduct performance appraisals.
• Promote and consistently demonstrate Topcon’s Vision and Values.
• Comply with the requirements of the TPA Management System (TPAMS)
• Comply with the requirements of the Employee Handbook and Code of Business Conduct.

Experience/Skills

• 3-5 years experience in a managerial environment
• 1-3 years experience in Service environment
• 1-3 years experience in agricultural machinery and applications
• Four year college degree preferred with emphasis on technology disciplines
• Technical or Trade Qualifications in Agriculture, Mechanical Engineering, Electronics, Computing or Hydraulics or equivalent.
• Self motivated and able to work without supervision
• Excellent verbal and written communication skills
• Problem solving skills based on AG GPS positioning and control applications
• Knowledge of the agricultural equipment, operation, application and industry
• Computer skills in basic Microsoft Office suite.
• Attention to detail
• Strong negotiation skills
• Time management and organisational skills
• Mechanical and electrical aptitude
• Strong analytical skills
• Participate in a teamwork environment
• Customer awareness and focus
• Strong analytical skills

Additional Information

• Up to 25% Travel – Domestic and International
• Attendance at field days is required as instructed by Director of Sales
• Occasional R/D testing as directed by Director Sales
• Relocation is available for the successful candidate